FAQ
What is a raglan t-shirt?
A raglan t-shirt features sleeves that extend from the collar to the underarm, creating a diagonal seam instead of a traditional shoulder seam. This construction allows for better movement and a more natural fit.
How does the fit work?
Our garments are designed with a modern, body-conscious fit. We recommend checking the size guide before placing your order to find your ideal fit.
What materials are ROCKEN garments made from?
Our collections are crafted from premium fabrics selected for comfort, durability, and print quality. Fabric composition varies by product and may include cotton, polyester, or specialized blends.
For the best experience, please refer to each product page for detailed material specifications and care instructions before purchasing.
Will the product look exactly like the images?
We do our best to ensure product images accurately represent colors and artwork. However, slight variations may occur due to different screen settings, lighting conditions, and production methods.
What is ROCKEN Cycle?
ROCKEN Cycle is our way of giving every original artwork its own lifecycle. Each original artwork is created for a defined production period. Once its cycle ends, it is permanently retired from production while remaining part of the ROCKEN archive.
Are all ROCKEN designs limited?
Not all of them.
Many of our artist-signed collections are released under the ROCKEN Cycle, meaning they are produced for a defined period before being permanently retired.
Some designs are part of our permanent collections and are not subject to the ROCKEN Cycle.
Does ROCKEN ship worldwide?
Yes. ROCKEN ships to most countries. Shipping availability and delivery times may vary depending on the product and destination.
How long does delivery take?
Orders are usually produced within 2–4 business days. Delivery time depends on your location, but typically ranges from 7–15 business days.
* For Brazil, delivery may take longer due to customs processing.
Will I have to pay customs duties or import taxes?
Depending on your country's regulations, customs duties or import taxes may apply. Any applicable fees are determined by your local customs authority and are not included in the purchase price.
Can I change or cancel my order?
Because we begin producing your order shortly after purchase, changes or cancellations are only possible before production starts. If you need assistance, please contact us as soon as possible and we'll do our best to help.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to follow your delivery.
Do you accept returns?
Because every ROCKEN garment is made to order, we cannot accept returns due to incorrect size selection or change of mind. Please check the size guide carefully before placing your order.
If your item arrives damaged, defective, or incorrect, contact us and we'll make it right.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us with photos of the issue as soon as possible. We'll make it right.